BlackBerry® Bold™ 9650 smartphone Tips, Hints and Shortcuts ©2010 Verizon Wireless. All Rights Reserved. Welcome to Verizon Wireless. It’s the Network® For an interactive guide to your new wireless device, go to verizonwireless.com Print page ... 4 CONTENTS The Basics ...7 Getting Started ...8 Placing and Receiving Calls ...14 Setting Up Your Voice Mail ...16 Setup Wizard: Setting Up Your Email ...21 Using Bluetooth Technology® ...30 Using Wi-Fi® Technology ...31 Mobile Broadband Connect ...33 Global Phone ...35 About Ring Tones, Sounds and Alerts ...36 Applications and Indicators ...40 Locking/Unlocking Your BlackBerry® Smartphone ...44 Using Speakerphone ...44 Changing Ring Tones ...45 Push to Talk ...46 PTT Contacts ...48 Making a Push to Talk Call ...51 Answering a Push to Talk Call ...54 Troubleshooting ...55 Tips and Tricks ...58 Print page 5 Assistance ...66 May We Help You? ...67 The My Verizon Advantage ...68 Loss or Theft ...71 Toll-Free Calls and Emergency Services ...72 Fraud Prevention ...72 Privacy ...73 Assistive Communication Devices ...73 Mobile Entertainment ...74 Text Messaging ...75 Picture Messaging ...77 Video Messaging ...78 Web Browsing ...83 VZ Navigator® ...84 V CAST ...87 Optional Services ...92 Safety and Protection ...93 Equipment Protection ...93 Voice Services ...94 International Services ...94 Other Products and Services ...95 More Information ...97 Print page 6 Welcome Thank You for Choosing Verizon Wireless You’re now connected to the power of America’s most reliable wireless network. This guide will help you understand your new BlackBerry® Bold™ 9650 smartphone and how to use all its key features here and abroad. So let’s get started. For more details, please refer to the User Guide and Safety and Product Information booklet that came on the User Tools CD with your BlackBerry smartphone, also available at blackberry.com/go/docs. Print page 7 THE BASICS • Getting Started • Placing and Receiving Calls • Setting Up and Accessing Voice Mail • Setup Wizard: Setting Up Your Email • Using Bluetooth Technology® • Using Wi-Fi® Technology • Mobile Broadband Connect • Global Phone • Changing Notifications Profiles • Applications and Indicators • Locking/Unlocking Your BlackBerry® Smartphone • Using Speakerphone • Changing Ring Tones • Push to Talk • PTT Contacts • Making a Push to Talk Call • Answering a Push to Talk Call • Troubleshooting • Tips and Tricks Print page 8 Getting Started Just the basics; we’ll get into the fun stuff later on. [An image of the phone is shown.] 1. Lock key: Lock the keyboard [Located on the top side edge in the left corner.] 2. Left Convenience key: Open the voice dialing application [Located on the left side edge in the center.] 3. Trackpad: Slide your finger to move around a screen. Click (press) to select an item [Located above the keypad in the center.] 4. Send key: Answer a call. Open the phone. Call a highlighted phone number [Located above the keypad in the left corner.] 5. Menu key: Open the menu in an application. Select a highlighted menu item [Located above the keypad to the left of the Trackpad.] 6. Alt key: Type the alternate character on a key [Located on the third row of keypad in the left corner.] 7. Left shift key: Capitalize letters [Located on the bottom row of keypad in the left corner.] 8. Symbol key: Open the symbol list [Located on the bottom row of keypad, the second key from the right corner.] 9. Mute key: Mute a call. Play/Pause a media file [Located on the top side edge in the right corner.] 10. Headset jack [Located on the right side edge at the top.] 11. Volume keys: Adjust the volume [Located on the right side edge below the Headset jack.] 12. Right Convenience key: Open an assigned application [Located on the right side edge below the Volume keys.] 13. End/Power key: End a call. Turn on/off the device. Return to the Home screen [Located above the keypad in the right corner.] 14. Escape key: Move back a screen. Close a menu [Located above the keypad to the right of the Trackpad.] 15. Micro-USB port [Located on the right side edge below the Right Convenience key.] 16. Backspace/Delete key [Located on the second row of keypad in the right corner.] 17. Enter key [Located on the third row of keypad in the right corner.] 18. Speakerphone key: Turn on/off the speakerphone during a call [Located on the third row of keypad to the left of the Enter key.] 19. Right shift key [Located on the bottom row of keypad in the right corner.] Print page 9 Installing the battery 1. Hold up the release button for the battery cover and slide off the battery cover. See Figure 1. 2. Insert the battery so that the metal contacts on the battery align with the metal contacts on your BlackBerry® smartphone. See Figure 2. 3. Slide the notches at the top of the battery cover into the slots at the top of the BlackBerry smartphone. See Figure 3. 4. Push down the battery cover so that it clicks into place. If the battery is charged, the smartphone turns on. If the smartphone does not turn on, charge the battery. See Figure 4. Figure 1 [An image of the back of the phone is shown. At the bottom of the battery cover is the number 1 with an arrow pointing upward. In the middle of the battery cover is the number 2 with an arrow pointing downward.] Figure 2 [An image of the back of the phone is shown. The battery is being inserted and there is an arrow at the base of the battery pointing down toward the back of the phone.] Figure 3 [An image of the back of the phone is shown. The back cover is removed and there are two arrows along the upper edge of the battery cover pointing upward indicating where the notches meet the slots.] Figure 4 [Two inset images of Figure 3. The first image shows the point where the battery cover notches meet the slots. The second image shows an arrow pointing upward.] Print page 10 Charging the battery 1. Connect the small end of the travel charger cable to the micro-USB port on the side of your BlackBerry® smartphone. See Figure 1. 2. If necessary, perform one of the following actions: • Insert the plug blade attachment into the power adapter. See Figure 2. • Fold down the plug blades on the power adapter. See Figure 3. 3. Plug the power adapter into a power outlet. 4. Charge the battery to full power. WARNING! Use only accessories that Research In Motion has approved for use with your BlackBerry® Bold™ 9650 smartphone. Use of other accessories might invalidate your warranty and might be dangerous. Please see your Verizon Wireless representative for more information. Figure 1 [An image of the charger cable with an arrow pointing toward the USB port located on the lower right edge of phone is shown.] Figure 2 [An image of the power adaptor is shown. The blade attachment is shown above the adaptor with the blades pointing outward and an arrow pointing down toward the adaptor.] Figure 3 [An image of the adaptor is shown. Along the top is an arrow pointing downward where the blades are being folded down.] Print page 11 Battery power level indicators [5 grey bars are shown] full battery power [2 grey bars, a lightning bolt and 2 black bars are shown] battery charging [5 red bars are shown] low battery power Powering on your BlackBerry smartphone for the first time It’s important to fully charge the battery before turning on your BlackBerry smartphone. To turn on your BlackBerry smartphone, hold the End/Power key. Powering off your BlackBerry smartphone • If you have not set your BlackBerry smartphone to turn on and turn off automatically at specific times, hold the End/Power key. • If you have set your BlackBerry smartphone to turn on and turn off automatically at specific times, in the applications list, click Turn Power Off. If you want the BlackBerry smartphone to stay turned off until you press the Power key, click Full Power Off. If you want the BlackBerry smartphone to turn on again at the specified time or for alarm or calendar reminders, click Turn Off. Removing the battery 1. Hold up the release button for the battery cover and lift off the battery cover. 2. Using the notch at the top-left corner of the battery compartment, pull the battery out. Print page 12 Installing your SIM card Your BlackBerry smartphone comes with an installed SIM card which, along with a Global Feature on your account, enables you to make calls and access email while traveling outside of the U.S. in supported destinations. Should your SIM card be lost or damaged, please follow these instructions for the re-installation of your SIM card: 1: Hold up the release button for the battery cover and slide off the battery cover. 2: Using the notch at the top-left corner of the battery compartment, pull the battery out. 3: Hold the SIM card so that the metal contacts on the SIM card face down and the cutoff corner of the SIM card points toward the top-left corner of your BlackBerry smartphone. 4: Slide the SIM card into the SIM card holder until it stops. 5: Insert the battery so that the metal contacts on the battery align with the metal contacts on your BlackBerry smartphone. 6: Slide the notches at the top of the battery cover into the slots at the top of the BlackBerry smartphone. Print page 13 7: Push down the battery cover so that it clicks into place. NOTE: Your SIM (Subscriber Identity Module) Card is a small rectangular plastic card that stores your phone number and other important information. CAUTION: Do not bend or scratch your SIM Card. Avoid exposing your SIM Card to static electricity, water or dirt. NOTE: If your SIM Card is lost or damaged, please dial *611 from your BlackBerry smartphone, or 1-800-922-0204 to speak with a Customer Service Representative. [An image of the back of the phone is shown. The SIM Card is located on the lower left side beneath the battery cover.] Inserting a memory card* Depending on your BlackBerry smartphone model, a microSD™ memory card may be pre-installed. The microSD memory card on your BlackBerry smartphone is used for storing media files such as your songs, ringtones, videos or pictures. Should the microSD media card be lost or damaged, please follow these instructions for re-installation: 1. Hold up the release button for the battery cover and slide off the battery cover. Print page 14 2. Hold the media card so that the metal contacts on the media card face down and point toward the right side of your BlackBerry smartphone. 3. Slide the media card into the media card slot until it stops. To remove the media card, hold down the latch on the media card slot and slide the media card to the left. *The BlackBerry® smartphone accepts microSD cards up to and including 16 GB in size; the amount of storage is determined by card capacity. Placing and Receiving Calls Placing calls 1. On the Home screen or in the phone application, perform one of the following actions: • Type a phone number. Print page 15 To call an international number, type +, then the country code, then the area code, then the phone number. For example: + 44 1206 123 4567 could be used to call a number in the United Kingdom from the United States or abroad. • Type part of a contact name. Highlight a contact or phone number. 2. Press the Send key. To end the call, press the End/Power key. NOTE: For additional information on placing international calls, please refer to the Global Support Guide that came with your BlackBerry smartphone. Receiving calls Press the Send key. To end the call, press the End/Power key. Standard features included as part of your Calling Plan With the Verizon Wireless Calling Plans, you can enjoy the value and convenience of these features at no extra monthly access charge: • Basic Voice Mail • Caller ID • Caller ID Blocking • 3-way Calling • Call Forwarding Print page 16 Please note that some of these features may incur usage charges and/or depend on digital service, so they may not be available in all areas. For step-by-step instructions on some of these calling features, please refer to your BlackBerry Bold 9650 smartphone User Guide, or go to verizonwireless.com/welcome and select “Where can I find help with features on my wireless device?” in the Frequently Asked Questions section. Setting Up Your Voice Mail 1. On the Home screen or in the phone application, type *86 (*VM). 2. Press the Send key. If you hear a system greeting, press # to interrupt it, if applicable. 3. Follow the setup tutorial. 4. Select a password. 5. Record a voice signature and greeting for your voice mailbox. Accessing your voice mail from your BlackBerry smartphone 1. On the Home screen or in the phone application, type *86 (*VM). 2. Press the Send key. If you hear a system greeting or your own greeting, press # to interrupt it, if applicable. 3. Follow the prompts to enter your password and retrieve your messages. Print page 17 Accessing your voice mail from any phone, to save your minutes 1. Dial the number for your BlackBerry smartphone. 2. Once you hear the system greeting or your own greeting, press # immediately to interrupt the greeting and follow the prompts. Resetting your voice mail password 1. From the Home screen or in the phone application, type *611 and press the Send key (airtime-free) from your BlackBerry smartphone or call 1-800-922-0204 (toll-free) from any phone to reach the easy-to-use automated Customer Service menu. 2. Enter or say your 10-digit wireless number (if applicable). 3. When asked what you need assistance with, say “voice mail password”. 4. You will then be asked to confirm if you want to reset your password – say “yes”. 5. All responses going forward will be entered using your keypad. You will be asked for your 5-digit billing zip code. Then follow the prompts for security verification and resetting your password. NOTE: Voice Mail may not be available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the setup tutorial. Airtime and other charges will be incurred when using Voice Mail from your wireless phone. Mobile to Mobile Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages or deletions of messages from your Voice Mailbox, even if you have saved them. Print page 18 Premium Voice Mail Get more out of your voice mail by upgrading your current Basic Voice Mail to Premium Voice Mail. Now, with Premium Voice Mail, you can create and customize 10 personal greetings based on who is calling you. Also, Call Return allows you to call back right from your Voice Mailbox without writing down the number and ending your voice mail session. Premium Voice Mail also offers more capacity and storage time. Premium Voice Mail monthly subscription is required for use. Premium Voice Mail offers extended message lengths, retention periods and higher mailbox capacity. Airtime, long distance, roaming charges and taxes apply when setting up your Voice Mail, retrieving or forwarding Voice Mail messages from your wireless phone and when placing calls using Call Return. Mobile to Mobile Calling minutes do not apply to access and use of Voice Mail features and you will be charged to maintain your connection to Voice Mail. Voice mailboxes not initialized within 45 days will be removed and must be reinitialized for use. Your Voice Mail is not password protected until you create a password by following the setup instructions. Please note that depending on your location, you may have to temporarily turn Call Forwarding off to be able to access your Voice Mail. Verizon Wireless is not liable for missed messages or deletions of messages from Voice Mail, even if you have saved them. Voice Mail may not be available in some areas. Visual Voice Mail Visual Voice Mail allows the management of voice mail directly from the BlackBerry smartphone rather than accessing voice mail via traditional method(s). Visual Voice Mail displays a list of messages and allows the user to choose which message to listen to or erase, without having to dial into their mailbox and listen to voice instructions or prior messages. Print page 19 Accessing Visual Voice Mail from your BlackBerry smartphone 1. From the Home screen, click the Visual Voice Mail icon. Setting up Visual Voice Mail 1. If you are an existing Verizon Wireless subscriber, skip to step 2. If you are a new Verizon Wireless subscriber, first dial *86 to set up your voice mail service. 2. From the Home screen, click the Visual Voice Mail icon. 3. Upon opening the link to Visual Voice Mail, a message will be played promoting the benefits of Visual Voice Mail. 4. Click Download to download the application. 5. When prompted, enter your basic voice mail password that was previously established. (Please note that storing a voice mail password is required to use Visual Voice Mail. This application may store voice mail messages in electronic format on this BlackBerry smartphone.) 6. Continue to follow the prompts and instructions to complete the download and activation of Visual Voice Mail and accept the Terms and Conditions. 7. Once the activation steps are completed, exit the application and return after 5 minutes to begin using Visual Voice Mail. Anyone in possession of your BlackBerry smartphone can access the voice mail. To limit unauthorized access to the voice mail, consider locking your BlackBerry smartphone when not in use. Print page 20 Cancellation of Visual Voice Mail cannot be completed using your BlackBerry smartphone. Please contact Customer Service or go to My Verizon at verizonwireless.com if you need to cancel your Visual Voice Mail service. Visual Voice Mail and traditional Voice Mail may not always be synchronized and if you cancel Visual Voice Mail you may lose all stored voice mails and information. To avoid losing all stored voice mails and information, save the voice mail in an audio format onto a phone’s internal or removable memory, or send the audio file as a message using picture messaging or email. Once you have registered for My Verizon, you will have the ability to reset your Voice Mail password online or using your BlackBerry smartphone. For more information on how to register for My Verizon, go to page 67. NOTE: Visual Voice Mail is only available in the National Enhanced Services Coverage Area and only on select BlackBerry smartphones. Specific terms, conditions and monthly charges apply. Basic and Premium Voice Mail and V CAST Coverage Area are required and V Block must be removed to use Visual Voice Mail. Unless you subscribe to V CAST VPak, V CAST Mobile TV Select Package or Nationwide Premium Plan, downloading the Visual Voice Mail application will require approximately 1 MB of data. Data sent or received will be aggregated each month, rounded up to the next megabyte. Megabyte charges will not be incurred for using the Visual Voice Mail application after download to the BlackBerry smartphone. Print page 21 Setup Wizard: Setting Up Your Email Accessing the Setup Wizard The Setup Wizard is designed to help you learn about typing, change options to personalize your BlackBerry smartphone, and set up one or more email addresses. The setup wizard should appear the first time that you turn on your BlackBerry smartphone. 1. If the setup wizard does not appear automatically, in the applications list, click the Setup folder icon. 2. Click the Setup Wizard icon. 3. Complete the instructions on the screen. NOTE: If the Welcome screen does not appear automatically, on the Home screen, press the Menu key. In the Setup folder, click Setup Wizard. About email setup options Use one of the following options to set up email on your BlackBerry smartphone. • BlackBerry® Internet Service option: Use this email setup option to create a new email address for your BlackBerry smartphone or to associate your BlackBerry smartphone with one or more existing supported email addresses (up to 10). You can set up email using this option by selecting the I want to create or add an email address option in the Setup Wizard on your BlackBerry smartphone. • BlackBerry® Enterprise Server option: Use this email setup option to associate your BlackBerry smartphone with a Microsoft® Outlook®, IBM® Lotus Print page 22 Notes® or Novell® GroupWise® work email account and to take advantage of advanced wireless data synchronization capabilities. If your system administrator has provided you with an enterprise activation password, you can set up email using this option by selecting the I want to use a work email account with a BlackBerry Enterprise Server option in the Setup Wizard on your BlackBerry smartphone. If you do not have an enterprise activation password, contact your system administrator. • BlackBerry® Desktop Redirector option: Use this email setup option to associate your BlackBerry smartphone with a Microsoft Outlook (Workgroup Installation) email account. You can set up email using this option by installing the BlackBerry® Desktop Software and selecting the BlackBerry Desktop Redirector option. If you use this email setup option, you must keep your computer turned on to receive your email messages. NOTE: The available email setup options might vary depending on your wireless service plan. Adding or creating an email address using the Setup Wizard for BlackBerry® Internet Service option 1. From the applications list, click the Setup folder icon. 2. Click the Setup Wizard icon. 3. Scroll down and click Email Setup. 4. Click I want to create or add an email address and then click Next. 5. Click Next. Print page 23 6. Read the service agreement carefully. If you agree with the terms, scroll down and click I Accept. 7. If necessary, enter your user name and password and click Log In. 8. Click an email account type. NOTE: If you do not already have an existing email address, scroll down to the bottom of the screen and select Create New Address. This option is also available once your email account is set up successfully. 9. Type your account information. 10. Click Next. When your email address is set up correctly, you will receive a confirmation message. Click OK. NOTE: You must have the Email and Web for BlackBerry feature added to your Verizon Wireless account to use the application or any other BlackBerry plan. For more information on Verizon Wireless and customer privacy, go to verizonwireless.com/privacy. Moving around the screen • To open the applications list from the Home screen, press the Menu key. • To move the cursor in any direction and highlight items, slide your finger on the trackpad. • To select an item or follow a link, click the trackpad. • To change the value in a field, click a field. Click a value. • To move back a screen, press the Enter key. • To return to the Home screen, press the End/Power key. Print page 24 Home screen [An image of the Home screen is shown.] Applications [An image of the Applications screen is shown.] Opening a menu To open a menu in any application to access options and available actions, press the Menu key. • To close a menu, press the Enter key. Setting your BlackBerry smartphone to turn on and turn off automatically 1. In the application list, click the Options icon. 2. Click Auto On/Off. 3. Set the Weekday field to Enabled. 4. Specify the times when your BlackBerry smartphone should turn on and off on weekdays. 5. Set the Weekend field to Enabled. Print page 25 7. Specify the times when your BlackBerry smartphone should turn on and off on weekends. 6. Press the Menu key. Turning off a wireless connection You must turn off wireless connections in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet on the BlackBerry User Tools CD or printed in the box that came with your BlackBerry® smartphone. 1. In the applications list, click the Manage Connections icon. 2. Perform one of the following actions: • To turn off one wireless connection, clear the check box beside the connection type. • To turn off all wireless connections, click Turn All Connections Off. To turn on a wireless connection again, select the check box beside the connection type or click Restore Connections. About using your BlackBerry smartphone with a computer You can install the BlackBerry Desktop Software (included on the BlackBerry User Tools CD) on your computer and connect your BlackBerry smartphone to your computer to allow you to perform any of the following actions: • Synchronize organizer data such as contacts, calendar entries, tasks and memos between your BlackBerry smartphone and your computer. Print page 26 • Back up and restore BlackBerry smartphone data. • Move files between your BlackBerry smartphone and your computer. • Add applications to your BlackBerry smartphone. • Set up and manage email message forwarding or wireless calendar synchronization if your system administrator has advised you to do so. • Set up and manage email message forwarding using the BlackBerry Desktop Redirector to forward email messages from a Microsoft Outlook (Workgroup Installation) email account that resides on a Microsoft Exchange Server version 5.5 or later. For more information about synchronizing data, backing up or restoring data, adding applications or other functions, see the BlackBerry Desktop Software Online Help. BlackBerry Desktop Software installation prerequisites • Intel® compatible 486 or higher computer that is compliant with USB 1.1 or later • Windows® XP or later • BlackBerry User Tools CD Installing the BlackBerry Desktop Software 1. Verify that your BlackBerry smartphone is not connected to your computer. 2. Insert the BlackBerry User Tools CD into the CD drive on your computer. Print page 27 3. Click BlackBerry Desktop Software. 4. In the drop-down list, click a language. Click OK. 5. Click Next. 6. In the drop-down list, click a country or region. Click Next. 7. Read the legal terms and conditions carefully. If you agree to the legal terms and conditions, select the I accept the terms in the license agreement option. Click Next. 8. Type your customer information. Click Next. 9. Click Next. 10. Perform one of the following actions: • If you do not want to use the BlackBerry Desktop Software to synchronize certificates between your BlackBerry smartphone and your computer, select the Typical option. Click Next. • If you want to use the BlackBerry Desktop Software to synchronize certificates between your computer and your BlackBerry smartphone, select the Custom option. Click Next. In the Certificate Synchronization drop-down list, click This feature, and all subfeatures, will be installed on local hard drive. 11. Complete the instructions on the screen. 12. When the installation is complete, connect the smaller end of the USB cable to the USB port on the side of your BlackBerry smartphone. Print page 28 13. Connect the larger end of the USB cable to the USB port on your computer. If the BlackBerry Desktop Manager does not open automatically, on the taskbar, click Start then Programs then BlackBerry then Desktop Manager. Sending an email message 1. In a message list, press the Menu key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: • Type an email address. • Type a contact name. • Type part of a contact name. Click a contact. 4. Type a message. 5. Press the Menu key. 6. Click Send. NOTE: If your BlackBerry smartphone is associated with more than one email address, in the Send Using field you can set the email address that you want to use to send the email message. Adding a contact 1. On the Home screen, click the Contacts icon. 2. Press the Menu key. 3. Click New Contact. 4. Type the contact information. NOTE: We suggest that when you add phone numbers to your contacts, you add the area code and the 7-digit number. Print page 29 5. Press the Menu key. 6. Click Save. Scheduling an appointment 1. On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click New. 4. Type the appointment information. 5. If the appointment recurs, set the Recurrence field. 6. Press the Menu key. 7. Click Save. Deleting an appointment or meeting 1. In the calendar, highlight an appointment or meeting. 2. Press the Menu key. 3. Click Delete. Viewing appointments in Week or Month view 1. In Week view or Month view, press the Menu key. 2. Click View Agenda. The calendar displays the appointments scheduled for the current day. To return to Week view or Month view, press the Menu key. Click View Week or View Month. Print page 30 Using Bluetooth® Technology About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® smartphone and a Bluetooth enabled device, such as a wireless stereo headset. After you pair your BlackBerry smartphone with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry smartphone. When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled device, Bluetooth indicators appear at the top of the screen. For more information about Bluetooth indicators, see the Home screen status indicators topic on page 41. Turning on Bluetooth technology 1. In the applications list, click the Manage Connections icon. 2. Select the Bluetooth checkbox. To turn off Bluetooth® technology, clear the Bluetooth checkbox. Pairing your Bluetooth headset with your BlackBerry smartphone 1. In the applications list, click the Manage Connections icon. 2. Click Set Up Bluetooth. 3. If necessary, type a name for your BlackBerry smartphone. Click OK. 4. Click Search or Listen. Bluetooth technology is turned on automatically. 5. If necessary, click a Bluetooth enabled device. Print page 31 6. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® smartphone. 7. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device. Switching to a paired Bluetooth enabled BlackBerry smartphone during a call Verify that Bluetooth technology is turned on and that your BlackBerry smartphone is paired with a Bluetooth enabled device. 1. During a call, press the Menu key. 2. Click Activate Bluetooth device. NOTE: The BlackBerry smartphone supports multiple profiles, including hands-free, mono headset serial and dial-up networking (DUN) profiles. The BlackBerry smartphone does not support all Bluetooth object exchange (OBEX) profiles. Learn more about Bluetooth technology by visiting vzw.com/bluetooth. Using Wi-Fi Technology About connecting to a Wi-Fi network If you are in a Wi-Fi® coverage area and your wireless service plan supports it, you might be able to access services (for example, email service) over a Wi-Fi® network. For more information, contact your wireless service provider. Connecting to a Wi-Fi network If you are in a Wi-Fi® coverage area and your wireless service plan supports it, you can set up a Wi-Fi connection to send and receive email messages and visit web pages. Print page 32 1. In the applications list, click Set Up Wi-Fi. 2. Perform one of the following actions: • Click Scan for Networks. Click a network. • Click Manually Add Network. Type the network name. Click Add. • If you are using a network access point enabled with Wi-Fi Protected Setup™, click Push Button Setup. • If you want to use a hotspot, click Wi-Fi Hotspot Login. 3. Complete the instructions on the screen. 4. On the Wi-Fi Setup Complete screen, perform any of the following actions: • To change the order of Wi-Fi profiles, click Prioritize Wi-Fi Profiles. To return to the Wi-Fi Setup Complete screen, press the Menu key. • To specify hotspot registration information, click Wi-Fi Hotspot Login. To return to the Wi-Fi Setup Complete screen, press the Menu key. 5. Click Finish. To change your Wi-Fi options later, in the applications list, click Manage Connections. Click Wi-Fi Options. Print page 33 Wi-Fi connection indicators Indicators at the top of the Home screen display Wi-Fi connection details for the area you are using your BlackBerry smartphone in. [Black and white Wi-Fi indicator]+Wi-Fi network name: You can send and receive email messages and use the browser over a Wi-Fi connection. [Black and grey Wi-Fi indicator]+Wi-Fi network name: Your smartphone is connected to a Wi-Fi network but does not have access to BlackBerry services over the Wi-Fi connection. [Black and grey Wi-Fi indicator]: Your connection to a Wi-Fi network is turned on, but you are not in a Wi-Fi coverage area. Mobile Broadband Connect Leave your office without leaving your broadband connection. Our high-speed wireless broadband network is available in over 259 major metropolitan areas covering more than 280 million people. (To learn more, please visit verizonwireless.com/broadbandconnect.) In order to get the full benefits of Mobile Broadband Connect on your BlackBerry smartphone, make sure to add this optional service when you subscribe to an Unlimited BlackBerry® Data Plan or Voice and Data Choice BundleSM. Print page 34 The following instructions describe how to install VZAccess® Manager on a computer that uses Microsoft® Windows® so that your BlackBerry smartphone can be used as a tethered modem. NOTE: These instructions are provided for Microsoft Windows XP. The installation process on Windows 2000 might be slightly different. Task One – Installing VZAccess Manager 1. Insert the VZAccess Manager installation CD that came with your BlackBerry smartphone into the CD drive on your computer. 2. Complete the instructions on the screen. NOTE: For technical support, please go to dts.vzw.com. Also, to download the latest version of VZAccess Manager, please go to vzam.net. Task Two – Connecting to Mobile Broadband 1. Start VZAccess Manager: Start Menu then Programs then VZAccess Manager. 2. Follow initial WWAN Setup Wizard to detect BlackBerry smartphone (action needs to be performed only once for BlackBerry smartphone). 3. Select Verizon Wireless – VZAccess connection from the available connection list. 4. Press the Connect WWAN button. 5. Once connected, the Connect WWAN button will change to Disconnect WWAN. Simply click this to end your connection session. NOTE: For optimum performance, the BlackBerry smartphone should be at least 12 inches from your notebook while operating in tethered mode. Print page 35 Global Phone With Global Phone service you can enjoy the nation’s most reliable network at home and wireless services in more than 220 destinations worldwide. Global Phone offers the following features and benefits: • One Phone. Use the same phone in the U.S. and while traveling abroad. • One Number. Family, friends, business associates and clients can reach you at home and abroad using the same Verizon Wireless mobile number. • One Bill. Track your U.S. calls and international calls on one monthly bill. In order to get the full benefits of Global Phone service, you must subscribe to a Global Phone calling plan and ensure that you have the SIM Card installed on your BlackBerry smartphone. Please visit verizonwireless.com/vzglobal for information on rates, coverage and destinations. Turn on global roaming mode manually 1. In the applications list, click the Options icon. 2. Click Mobile Network. 3. To connect automatically to either a GSM/UMTS or CDMA network, set the Network Technology field to Global. 4. Press the Menu key. 5. Click Save. Print page 36 About Ring Tones, Sounds and Alerts Sound profiles define how your BlackBerry® smartphone alerts you of phone calls, messages, reminders and browser content. Your smartphone has a Normal sound profile and six other preloaded sound profiles: Loud, Medium, Vibrate Only, Silent, Phone Calls Only and All Alerts Off. By default, some of the settings in the preloaded sound profiles are based on the settings in the Normal sound profile. For example, when you change the ring tone in the Normal sound profile, the ring tone in the Loud, Medium and Phone Calls Only sound profiles is automatically updated. If you do not want specific settings for a preloaded sound profile to update automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded sound profile. You can create custom sound profiles. When you assign a custom ring tone to a contact, the ring tone is always active and does not change when you switch sound profiles unless you switch to the All Alerts Off sound profile. Call and message notifications for your contacts might be audible even if you switch your sound profile to Silent or Vibrate Only. You can change, rename and delete most preloaded sound profiles. You cannot delete the Vibrate Only sound profile and you cannot change, rename or delete the All Alerts Off sound profile. You can change the Normal sound profile, but you cannot rename or delete it because some of the settings in the other preloaded sound profiles are based on the settings in the Normal sound profile. Print page 37 Switching sound profiles 1. In the applications list, click the Sounds icon. 2. Click a sound profile. Creating a sound profile 1. In the applications list, click the Sounds icon. 2. Click Edit Profiles. 3. Click Add Custom Profile. 4. Type a name for the profile. 5. Click an application or item. 6. Change the notification information. 7. Press the Menu key. 8. Click Save. 9. To set notification options for another item, repeat steps 5 through 8. 10. Press the Menu key. 11. Click Save. Print page 38 Changing a sound profile If you change a setting in a preloaded sound profile that is based on the Normal sound profile, that change will override the corresponding Normal sound profile setting in the preloaded sound profile. 1. In the applications list, click the Sounds icon. 2. Perform one of the following actions: • To change the active sound profile, click Set Ring Tones/Alerts. • To change a custom or preloaded sound profile, click Edit Profiles. Click a profile. 3. Click the application or item that you want to change. 4. Change the notification information. 5. Press the Menu key. 6. Click Save. 7. Press the Menu key. 8. Click Save. Deleting a sound profile You can delete all the preloaded sound profiles except the Normal, Vibrate Only and All Alerts Off sound profiles. 1. In the applications list, click the Sounds icon. Print page 39 2. Click Edit Profiles. 3. Highlight a profile. 4. Press the Menu key. 5. Click Delete. Setting the same ring tone for all sound profiles 1. In the applications list, click the Media icon. 2. Click Ring Tones. 3. Click a category. 4. Highlight a ring tone. 5. Press the Menu key. 6. Click Set As Ring Tone. Taking a picture Depending on your BlackBerry device, the camera or video camera feature might not be supported. 1. In the applications list, click the Camera icon. 2. To zoom in to or out from a subject, if necessary, slide your finger up or down on the trackpad. 3. To take a picture, click the trackpad. Print page 40 Recording a video Depending on your BlackBerry device, the camera or video camera feature might not be supported. To perform this task, you might need to have a media card inserted in your BlackBerry® smartphone. 1. In the applications list, click the Media icon. 2. Click the Video Camera icon. 3. In the video camera, click the trackpad. 4. To pause recording, click the trackpad again. Applications and Indicators Take some time to explore the applications that are available on your BlackBerry smartphone. Here are a few applications to get you started. [Blackberry smartphone with gear icon] Click Setup Wizard to learn about typing, set options to personalize your BlackBerry smartphone and set up your email address. The Setup Wizard also provides links to information about common tasks. [Globe icon] Click Browser to visit web pages or view the browser bookmark list. [Receiver with incoming/outgoing arrow icon] Click Call Log to make a call or view a list of recent calls. Print page 41 [Folder icon] Click Media to record a voice note or video, view saved pictures or play saved songs, ring tones, voice notes, or videos. Depending on your BlackBerry smartphone, the camera or video camera feature might not be supported. [Envelope icon] Click Messages to view a list of your messages. More than one message list might appear on your BlackBerry smartphone. [Wrench icon] Click Options to view the main list of BlackBerry smartphone options. You can also access additional options from the menu in each application. [Address book icon] Click Contacts to view your Contact List or add a new contact. [Question mark within a circle icon] Click Help to view the User Guide for your BlackBerry smartphone. The User Guide provides procedures to help you use your BlackBerry smartphone. Home screen status indicators [Alarm clock icon] alarm set [3 with unopened envelope icon] unopened message count [3 with calendar icon] missed calendar reminder [3 with receiver with an X icon] missed call count [Up arrow icon] sending data [Down arrow icon] receiving data Print page 42 [Audio tape icon] voice mail message [Bluetooth icon] Bluetooth technology is turned on [Triangle icon] roaming [Bluetooth icon with left/right arrow icon] paired with Bluetooth-enabled BlackBerry smartphone Message list status indicators [Unopened envelope icon] unopened message [Opened envelope icon] opened message [Unopened envelope with paperclip icon] message with an attachment [Unopened envelope with exclamation point icon] message is high priority [Speech bubble icon] Short Message Service (SMS) text message [Unopened envelope with right arrow icon] Multimedia Message Service (MMS) message [Checkmark icon] sent message [Soundwaves icon] message is sending [X icon] message not sent [Checkmark with letter D icon] delivered PIN message Phone status indicators [Receiver with X icon] missed call [Receiver with up arrow icon] placed call [Receiver with down arrow icon] received call Print page 43 Wireless network coverage indicators Indicators on the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. A wireless coverage level might limit the use of some smartphone features. [3G] You can use the phone, send and receive email messages, PIN messages, SMS text messages and MMS messages. You can use the phone and send and receive email messages or use the browser simultaneously. This wireless coverage state is only available when you are roaming overseas. [1XEV EDGE] You can use the phone, send and receive email messages, PIN messages, SMS text messages and MMS messages, and use the browser with a high-speed data connection. [1X GPRS] You can use the phone, send and receive email messages, PIN messages, SMS text messages and MMS messages, and use the browser. [1X D GSM] You can use the phone and send and receive SMS text messages. [SOS] You can only make emergency calls. [OFF] Your connection to the wireless network is turned off. [X] You are not in a wireless coverage area. Print page 44 Locking/Unlocking Your BlackBerry Smartphone Verify that you have set a password for your BlackBerry smartphone. From the application list, click the Lock icon *A. To unlock your BlackBerry smartphone, press the Enter key. Click Unlock. Type your password. Press the Enter key. Locking the keyboard You can lock the keyboard to avoid making calls and pressing keys accidentally. Press and hold the *A key. To unlock the keyboard, press the *A key again. Using Speakerphone Turning on the speakerphone 1. During a call, press the Menu key. 2. Click Activate Speakerphone. Do not hold the BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. Turning off the speakerphone 1. During a call, press the Menu key. Print page 45 2. Click Activate Handset. Changing Ring Tones Your BlackBerry smartphone comes with a selection of ring tones. Here’s how to manage your ring tone preferences: Setting a ring tone 1. On the Home screen, click the Media icon. 2. Click Music or Ring Tones. 3. Highlight a song or ring tone. 4. Press the Menu key. 5. Click Set As Ring Tone. Adjusting ring tone volume 1. In the applications list, click the Sounds icon. 2. Click Set Ring Tones/Alerts. 3. Click the application or item that you want to change. 4. Set the Volume field. 5. Press the Menu key. 6. Click Save. Print page 46 7. Press the Menu key. 8. Click Save. Setting ring tone to vibrate 1. In the applications list, click the Sounds icon. 2. Click Vibrate Only. Push to Talk Depending on your BlackBerry smartphone model, the Push to Talk (PTT) feature might not be available. The PTT key feature on your BlackBerry smartphone allows you to use your BlackBerry smartphone like a walkie-talkie to communicate with an individual or group of individuals who are also Verizon Wireless Push to Talk subscribers. Simply select a contact, then press and hold your PTT key to talk. On a PTT call, only one person can talk at a time. Once you have finished talking, release the PTT key and listen for the other party to reply. [An image of the side of the phone is shown. The Push to Talk (PTT) key is located along the left side edge of phone.] Print page 47 Getting started You must first perform the following steps in order to use the PTT service: 1. Contact Verizon Wireless to activate Push to Talk service on your account. 2. Download and install the PTT application. 3. Enable PTT mode. Download and install the PTT application You must download and install the PTT application to be able to receive and send PTT calls or alerts. 1. From the Home screen, press the Menu key. 2. Go to the Application Center folder, click the Push to Talk icon. 3. The PTT application will be downloaded and installed. PTT mode You must set the PTT mode to ‘Enabled’ on your BlackBerry smartphone to be able to receive and send PTT calls or alerts. You can set the PTT mode to ‘Disabled’ on your BlackBerry smartphone to stop receiving and sending PTT calls or alerts. Enable/Disable PTT mode 1. From the Home screen, press the Menu key. 2. Click the Options icon. Print page 48 3. Click the Push to Talk Options. • To enable PTT mode, set the PTT Mode field to Enabled. • To disable PTT mode, set the PTT Mode field to Disabled. 4. Press the Menu key. 5. Click Save. Set the PTT key The PTT key must be set to the Left Convenience key to be able to make PTT calls. 1. From the Home screen, press the Menu key. 2. Click the Options icon. 3. Click Screen/Keyboard. 4. Set the Left Convenience key opens field to PTT. PTT Contacts The PTT Contact List allows you to view your PTT Contact List. It contains all individual and group PTT contacts in a single list. PTT contacts can be managed at the Online Contact Management website or on the BlackBerry smartphone. For enterprise customers, the PTT subscriber can only manage personal contacts on the BlackBerry smartphone. View a PTT Contact List 1. To view the PTT Contact List, press the PTT key. NOTE: Pressing the PTT key from the Home screen will bring up the last screen that was accessed from the PTT Contact List. To get back to the PTT Contact List, press the Escape key numerous times. Print page 49 Add a PTT contact 1. From the Home screen, press the PTT key to access the PTT Contact List. 2. Click Add PTT Contact or press the Menu key and click New PTT Contact. 3. Enter a name and a 10-digit phone number. 4. Press the Menu key. 5. Click Save. Delete or rename a PTT contact 1. From the Home screen, press the PTT key to access the PTT Contact List. 2. Highlight a PTT contact. 3. Press the Menu key. • To delete the PTT contact, click Delete PTT Contact. • To rename the PTT contact, click Rename PTT Contact. Create a PTT group 1. From the Home screen, press the PTT key to access the PTT Contact List. 2. Press the Menu key. 3. Click New PTT Group. 4. Enter a group name. 5. Press the Menu key. 6. Click Save PTT Group. Print page 50 Add members to a PTT group 1. From the Home screen, press the PTT key to access the PTT Contact List. 2. Press the Menu key. 3. Click View PTT Group. 4. Press the Menu key. 5. Click Add PTT Group Members. 6. Click a PTT contact. 7. Repeat steps 4 to 6 to add more members. 8. When all PTT contacts have been added to the group, press the Menu key. 9. Click Save. Remove members from a PTT Group 1. From the Home screen, press the PTT key to access the PTT Contact List. 2. Highlight a PTT contact. 3. Press the Menu key. 4. Click View PTT Group. 5. Highlight a PTT contact. 6. Press the Menu key. 7. Click Remove Member. Print page 51 Rename a PTT group 1. From the Home screen, press the PTT key to access the PTT Contact List. 2. Highlight a PTT group. 3. Press the Menu key. 4. Click Rename PTT Group. 5. Press the Menu key. 6. Click Save PTT Group. Making a Push to Talk call Push to Talk call types You can make two types of PTT calls: • A barge call automatically connects to the other party. The receiving party does not have the option to ignore the call. • An alert call sends the receiving party a tone indicating that someone wants to talk with them. The recipient has the option to either answer or ignore the call. Make a barge call 1. You can dial a PTT phone number in more than one way: • To dial a PTT number from the PTT Contact List, from the Home screen, press the PTT key to access the PTT Contact List. Highlight the PTT contact you want to call. Print page 52 - To dial a PTT number from the Home screen, using the keyboard, enter the 10-digit phone number for the Verizon Wireless PTT subscriber you want to contact. NOTE: You must have enabled dialing from the Home screen. Press the Send key and then the Menu key. Click Options and then General Options. Set the Dial From Home Screen field to Yes. • To dial a PTT number from the Call Log, from the Home screen, press the Send key to access the Call Log. Highlight the contact you want to call (PTT will only work if the contact is also a PTT subscriber). 2. Press and hold the PTT key. Wait until the “OK to Talk” tone sounds and the message Talking to appears on the screen. Speak while holding the PTT key. 3. Release the PTT key to let the contact talk. 4. Press the End/Power key to end the call or to disconnect from a group call. Make an alert call You can send an alert to any individual user with Verizon Wireless PTT service. The user may answer or ignore the alert. 1. You can dial a PTT phone number in more than one way: • To dial a PTT number from the PTT Contact List, from the Home screen, press the PTT key to access the PTT Contact List. Highlight the PTT contact you want to call. • To dial a PTT number from the Home screen, using the keyboard, enter the 10-digit phone number for the Verizon Wireless PTT subscriber you want to contact. Print page 53 NOTE: You must have enabled dialing from the Home screen. Press the Send key and then the Menu key. Click Options and then General Options. Set the Dial From Home Screen field to Yes. • To dial a PTT number from the Call Log, from the Home screen, press the Send key to access the Call Log. Highlight the contact you want to call (PTT will only work if the contact is also a PTT subscriber). 2. Press the Menu key. 3. Click Alert [PTT Contact]. The message Press PTT key to Alert will appear on the screen. 4. Press and release the PTT key to alert the contact. The “PTT Outgoing Alert” tone will sound, and Alerting will appear on the screen. 5. If the contact answers the alert, Listening to appears on the screen and you will hear the contact speaking. If the contact chooses to ignore the alert, or if the handset is unavailable to accept a PTT call, an Unavailable message will appear on your screen. 6. When the contact finishes speaking, you will hear the “Floor Available” tone and Connected will appear on your screen. 7. Press and hold the PTT key to talk. 8. Release the PTT key to let the contact talk. 9. Press the End/Power key to end the call. Print page 54 Answering a Push to Talk Call Answer a PTT barge call When you receive a barge call, you will hear the calling party’s voice through the speakerphone. The calling party’s phone number will appear on your screen. If the calling party’s number is in your PTT Contact List, the contact name appears on the screen instead of the phone number. When the calling party finishes speaking, you will hear the “Floor Available” tone and Connected will appear on your screen. 1. Press and hold the PTT key. Wait until the “OK to Talk” tone sounds and the message Talking to appears on the screen. Speak while holding the PTT key. 2. Release the PTT key to let the other party talk. 3. Press the End/Power key to end the call or to disconnect from a group call. Answer a PTT alert When you receive an alert, you will hear the “PTT Alert” tone. The message Incoming Alert will be displayed with the phone number or contact name of the calling party. The PTT Alert tone repeats every 5 seconds until you answer or ignore the call. If you do not answer an incoming alert within 20 seconds, the PTT call will be automatically disconnected. 1. Answer or ignore the alert: • To answer the alert, press and hold the PTT key and begin talking. Print page 55 • To ignore the alert, press the End/Power key. 2. Release the PTT key to let the other party talk. 3. Press the End/Power key to end the call. NOTE: When someone else sends you a PTT Alert, the incoming call screen appears. You have the choice to press Send key to answer or End/Power key to ignore. If you do not answer within 20 seconds, the PTT call is automatically disconnected. Push to Talk: Push to Talk calls may only be made with other Verizon Wireless Push to Talk subscribers. The Push to Talk feature is required for Push to Talk service. The feature may be added to select plans. For optimal Push to Talk performance, all callers on a Push to Talk session must have an EV-DO Rev. A-capable device and be receiving EV-DO service. A Push to Talk call is terminated by pressing the End/Power key or will automatically time out after ten (10) seconds of inactivity. While you are on a Push to Talk call, voice calls received will go directly to Voice Mail. When you are on a voice call, you cannot receive a Push to Talk call. You cannot prevent others who have your wireless phone number from entering you into their Push to Talk contact list. Only one person can speak at a time during Push to Talk calls. When using your phone keypad to make a Push to Talk call, you must enter the ten-digit phone number of the called party. Presence information may not be available for all Push to Talk contacts. The timeliness of presence information may be impacted by the network registration status of a Push to Talk contact. Your Push to Talk service cannot be used for any applications that tether your phone to computers or other devices for any purpose. Troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your Verizon Wireless network. If you switched wireless networks manually, your BlackBerry smartphone remains connected to that wireless network until you select your wireless service provider’s network again. • If you have specified a specific wireless network connection speed, verify that you are in a wireless coverage area that supports the connection speed. Print page 56 I cannot add or create an email address Try performing the following actions: • In the applications list, click the Setup folder icon. Click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email address information correctly. To view the password that you typed, select the Show Password check box. • Verify that the email address is associated with a supported email account (for example, a POP3 or IMAP email account). For more information about supported email accounts, contact your wireless service provider. • If you switched BlackBerry smartphones, verify that you have updated your BlackBerry smartphone information using the email setup application. To find your BlackBerry smartphone information, in the applications list, click the Options icon. Click Status. Record your BlackBerry smartphone information. In the applications list, click the Setup icon. Click Email Settings. If you created a user name and password when you set up email, type your login information and click Log In. Press the Menu key. Click Change Device. Type your new BlackBerry device information. Click Save. If you did not create a user name and password when you set up email, complete the instructions on the screen. I do not know which email setup option to select in the Setup Wizard • Select the I want to create or add an email address option if the other options do not apply to you. This option is the most common option for individual users. If you select this option, an email setup application or Print page 57 email setup web site opens on your BlackBerry smartphone. In the email setup application or on the email setup web site, you can create a new email address for your BlackBerry smartphone or associate your BlackBerry smartphone with an existing supported email address. • Select the I want to use a work email account with a BlackBerry Enterprise Server option if a system administrator has provided you with a password that you can use to activate your BlackBerry smartphone over the wireless network. If you select this option, an Enterprise Activation screen appears. On this screen, you can type your work email address and the password provided by your system administrator to activate your BlackBerry smartphone. I cannot send or receive messages Try performing the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you are not in a wireless coverage area, your BlackBerry smartphone should send and receive the messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your BlackBerry smartphone using the email setup application, verify that you have received an activation message on your BlackBerry smartphone from the BlackBerry Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup application to send a service book to your BlackBerry smartphone. Print page 58 • If you have not received a registration message from the wireless network, register your BlackBerry smartphone. In the applications list, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Resend the message. Open the message. Press the Menu key. Click Resend. I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. • If you are not receiving calls, verify that call forwarding is turned off. • If you have more than one phone number associated with your BlackBerry smartphone, you can receive calls to the active phone number only. Tips and Tricks Typing tips • To capitalize a letter, hold the letter key until the capitalized letter appears or press the Shift key and the letter key. • To type the alternate character on a key, hold the Alt key and the character key. • To type a symbol, press the Symbol key. Type the letter that appears below the symbol. • To type an accented or special character, hold the letter key and slide your finger across the trackpad to the left or right. Release the letter key when Print page 59 the accented or special character appears. For example, to type ü, hold ? key and slide your finger across the trackpad to the left until ü appears. • To turn on NUM lock, press the Alt key and the left Shift key. • To turn off NUM lock, press the Alt key. Home screen tips • To open the applications list, press the Menu key. • To return to the Home screen, press the End/Power key. • To lock the keyboard, on the Home screen or in the applications list click Keyboard Lock. • To unlock the keyboard, press the *A key and the Send key. • To lock your BlackBerry smartphone, set a password. On the Home screen or in the applications list, click Lock. • To unlock your BlackBerry smartphone, type your password. Press the Enter key. • To turn on standby mode, hold the Mute key. Phone tips • To make a call from the Home screen, type the phone number. Press the Send key. • To end a call, press the End/Power key. • To turn on or turn off mute during a call, press the Mute key. • To turn on or turn off the speakerphone during a call, press the Speakerphone key. Print page 60 • To adjust the volume during a call, press the Volume keys. • To add an extension to a phone number, press the Alt key and the 8X key. Type the extension number. Try this: Make a call using a voice command. 1. In the applications list, click the Contacts icon. 2. Press the Menu key. 3. Click New Contact. 4. Type the contact information. 5. Press the Menu key. 6. Click Save. 7. In the voice dialing application, wait for the sound. 8. Say “Call” and the contact name or phone number. Message tips • To move to the top of a message list, press the (T key. • To move to the bottom of a message list, press the B! key. • To move to the next date in a message list, press the N' key. • To reply to a message, press the 3R key. • To forward a message, press the 3R key. Print page 61 • To highlight adjacent messages, hold the Shift key and slide your finger on the trackpad. Try this: Copy text in a message and paste it into another application. 1. In a message, place the cursor before the text that you want to copy. 2. Press the Shift key and slide your finger on the trackpad. 3. Click the trackpad. 4. Click Copy. 5. Place the cursor where you want to paste the text. 6. Click the trackpad. 7. Click Paste. Browser tips • To follow a link, click the link. • To move to a specific web page, press the /G key. • To return to the home page, press the H: key. • To open the bookmark list, press the K' key. • To add a bookmark, press the *A key. • To view a list of web pages that you have visited recently, press the ,- key. • To refresh a web page, press the 3R key. Print page 62 • To stop loading a web page, press the Escape key. • To close the browser, hold the Escape key. Try this: Switch browser views. You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages in a wide screen format that is similar to the format that the browser on our computer uses to display web pages. 1. On a web page, press the Menu key. 2. Click Column View or Page View. Organizer tips • To move to the next day, week or month in the calendar, press the Space key. • To move to the previous day, week or month in the calendar, press the Shift key and the Space key. • To convert a measurement in the calculator, type a number. Press the Menu key. Click To Metric or From Metric. Click a conversion type. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. • To call a highlighted contact or phone number, press the Send key. Print page 63 Try this: Assign a custom ring tone to a contact. 1. In the applications list, click the Contacts icon. 2. Highlight a contact. 3. Press the Menu key. 4. Click Edit. 5. In the Custom Ring Tones/Alerts section, perform one of the following actions: • To assign a ring tone to phone calls that you receive from the contact, click Phone. • To assign a ring tone to messages that you receive from the contact, click Messages. 6. Set the ring tone information. 7. Press the Menu key. 8. Click Save. Music tips • To pause a song, press the Mute key. • To resume playing a song, press the Mute key again. • To adjust the volume during a song, press the Volume keys. Print page 64 • To play the next song in a category, hold the Volume Up key. • To play the previous song in a category, hold the Volume Down key. Try this: Create a playlist. 1. In the applications list, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click New Playlist. 5. Click Standard Playlist. 6. Type a name for the playlist. 7. Click OK. 8. Press the Menu key. 9. Click Add Songs. 10. Click a song. 11. To add more songs, repeat steps 8 to 10. 12. Press the Menu key. 13. Click Save. Print page 65 Picture tips • To zoom in to a picture, press the 3R key. • To zoom out from a picture, press the 9C key. • To zoom to the original picture size, press the 7Z key. • To fit a picture to the screen size, press the 1W key. • To rotate a picture, press the L" key. • To pause a slide show, press the Space key. • To resume a slide show, press the Space key again. Try this: Use a picture as your wallpaper. 1. In the applications list, press the Menu key. 2. Click Options. 3. Click Change Wallpaper. 4. Click a picture. 5. Press the Menu key. 6. Click Set As Wallpaper. To reset the wallpaper, on the Home screen, press the Menu key. Click Options. Click Reset Wallpaper. Print page 66 ASSISTANCE • May We Help You? • The My Verizon Advantage • Loss or Theft • Toll-Free Calls and Emergency Services • Fraud Prevention • Privacy • Assistive Communication Devices Print page 67 May We Help You? Helpful web sites and information verizonwireless.com Main web site verizonwireless.com/welcome Welcome page includes: • Information on your BlackBerry smartphone, coverage, Calling Plan, billing and payment information • FAQs, interactive demos for your BlackBerry smartphone and how to read your bill • My Verizon registration for online account management verizonwireless.com/myverizon My Verizon can be used to: • Check your balance and minutes or make payments • Add or remove features • Reset voice mail passwords and more verizonwireless.com/data • Demos and tutorials on products and services • Online technical support for products and services Print page 68 The My Verizon Advantage Get these added benefits for registering for My Verizon: • View your New Every Two® Meter. Sign in to My Verizon and click on My Services/My Phone to check your upgrade status and see if you are eligible for the New Every Two discount. • You can get a new wireless device every year with Annual Upgrade. Sign up for a 2-year agreement on a Calling Plan of at least $49.99 and you can purchase a new wireless device at its promotional price through My Verizon every year with a 2-year renewal (upgrade fee applies). • If you’re using more minutes than your Calling Plan includes, we’ll let you know with Minute Check. Minute Check will periodically notify you through My Verizon if you’re exceeding your plan allowance and let you know of other Calling Plan options that may save you money. See verizonwireless.com/myverizon for details. Annual Upgrade and Minute Check are available for accounts with up to 10 lines that are enrolled in My Verizon. Customer Service assistance Customer Service Representatives are also available at your local Verizon Wireless Communications Store during normal business hours. For Customer Service, call 1-800-922-0204 (toll-free in the U.S., 6 a.m.–11 p.m.). If traveling outside the U.S., call 1-800-711-8300 for Global Support. Print page 69 Warranty replacements Experiencing problems with your BlackBerry smartphone? Call us at 1-866-406-5154 from a landline phone. If we’re unable to resolve the issue and it’s due to a manufacturing defect within the first year of ownership, we’ll send a replacement BlackBerry smartphone right to your door for free. Address or account changes It’s important that we have your most current information so we’re able to reach you for any reason. There are 3 ways to update your information: • Online – Go to verizonwireless.com/contactus and follow these instructions: 1. Select the appropriate choice from the drop-down menu in the Send an Email section. 2. Fill out the online form. 3. Select Topic and Subtopic from the drop-down menu. 4. Hit Send to submit email. • U.S. Mail – Use the change-of-address form on the back of your bill. • Telephone – Call Customer Service at 1-800-922-0204 from any phone (toll-free in the U.S.) or *611 and Send from your BlackBerry smartphone (airtime-free). Print page 70 Billing options Your service comes with a streamlined bill that you’ll receive each month at no additional cost. Your bill includes all applicable charges, but will not contain any call details (e.g., date, time and wireless device number called). Detailed billing Call details are available for free online at verizonwireless.com under My Verizon. A monthly fee applies to receive call details on your paper bill. Going paperless You have the option of eliminating your paper bill and receiving bill notification via email. To eliminate your paper statement, or to make manual or automatic bill payments, register for My Verizon at verizonwireless.com/myverizon and then select the quick link under the Billing tab for Go Paperless. Paying your bill Verizon Wireless gives you several convenient options to pay and manage your monthly bill. Some of those options are: • At verizonwireless.com/myverizon – Make one-time or recurring payments using your debit card, credit card, ATM card, electronic check/ACH or enroll in our Auto Pay Program. Print page 71 • With the Auto Pay Program – Allows you to choose to have automatic payment deductions taken from your bank account. To enroll, you can fill out the back of your remittance slip and mail it in, call 1-866-868-3882, or log on to verizonwireless.com/myverizon. • By calling from your BlackBerry smartphone – Press #768 and Send and follow the prompts to enter your payment information. • Home banking – Verizon Wireless and CheckFree® have teamed together to give you the option to pay your wireless bill online at your choice of more than 1,700 financial services locations across the Internet. You will be able to schedule payments using a designated bank account and arrange for monthly bill payments via your preferred home-banking service provider. • Check payment via mail – Allows you to mail in a personal or business check, along with the remittance slip and envelope provided with your billing statement. • In person – Payments can be made at your local Verizon Wireless Communications Store using our Bill Payment Kiosks. Loss or Theft If your BlackBerry smartphone is lost or stolen, please contact Customer Service at 1-800-922-0204 to suspend your service. If your BlackBerry smartphone is malfunctioning, please bring it to a Verizon Wireless Communications Store. Print page 72 Toll-Free Calls and Emergency Services Calls to 800, 855, 866, 877 and 888 numbers are toll-free, but airtime charges do apply. Calls to Verizon Wireless Customer Service and emergency calls (911) are toll- and airtime-free. Fraud Prevention Verizon Wireless wants to protect your privacy and works hard to prevent unauthorized phone usage or fraud. Wireless device numbers and calls are capable of being intercepted by someone with specialized equipment. We use antifraud technology to make fraudulent calling very difficult, particularly on digital calls. • Report a lost or stolen wireless device to the police and Verizon Wireless immediately. • Never leave your wireless device unattended, especially in your office or car. • When not in use, lock the wireless device using your lock code. • Review your bill and report any suspicious calling activity. If we conclude that the calls are fraudulent, you will not be held responsible for the charges. • Record your wireless device’s mobile equipment identifier in the back of this guide and keep it safe. • Have your wireless device serviced only at a Verizon Wireless Communications Store or by an authorized agent, retailer or manufacturer’s service center. Print page 73 Privacy For information on Verizon Wireless and customer privacy, go to verizonwireless.com/privacy. Assistive Communication Devices TTY (Text Telephony) and TDD (Telecommunications Device for the Deaf) allow individuals who are deaf, hard of hearing, or have speech or language disabilities to communicate by telephone. When a user types his or her conversation on a TTY keyboard, it is transmitted as tones through the telephone. Tones are received by the other person’s TTY, translated into text and displayed on the screen. In order to use the TTY network, you must have a TTY-compatible phone and be in the TTY mode to place or receive calls. Note that most digital wireless devices including certain BlackBerry smartphones, are TTY-compatible. If your TTY wireless device is designed for use with a 2.5 mm headset jack, you must use an adapter accessory to connect your TTY wireless device to your BlackBerry smartphone. To get an adapter accessory Research In Motion Limited has approved for use with your wireless device, visit shopblackberry.com. Print page 74 MOBILE ENTERTAINMENT • Text Messaging • Picture Messaging • Video Messaging • Web Browsing • VZ Navigator® • V CAST Music with Rhapsody® (Subscription, Wireless and PC Download) Print page 75 Text Messaging Sending a new text message to a wireless device 1. In a message list, press the key. 2. Click Compose SMS Text. 3. In the ‘To’ field, perform one of the following actions: • Type an email address • Type a contact name • Type part of a contact name. Click a contact. 4. Click OK. 5. Type a message. 6. Press the Enter key. Text messages are charged in accordance with your Messaging Plan. Sending a new text message to a landline number Follow these steps, and the recipient will hear your text message as a voice recording: 1. In a message list, press the Menu key. 2. Click Compose SMS Text. 3. In the To field, type the landline number. 4. Click OK. Print page 76 5. Type a message. 6. Press the Enter key. 7. You will receive a confirmation SMS text message. 8. Perform one of the following actions: • To accept the charges and send the SMS text to a landline number, type Y. • To decline the charges, type N. 9. Press the Enter key. NOTE: You only have to reply to the confirmation SMS text message with “Y” once for each landline number. This feature is not available from outside of the U.S. Messaging rates apply. Higher rates apply for International Text Messaging (where available). Please check verizonwireless.com/international for rates and coverage. Not available everywhere. Email Check your MSN® Hotmail® and America Online® accounts right from your BlackBerry smartphone. Instant messaging for BlackBerry Instant messages for your BlackBerry smartphone. Choose from AOL® Instant Messenger™, Google Talk™, Windows® Live Messenger and Yahoo!® Messenger. Messaging rates apply. Higher rates apply for International Text Messaging (where available). Please check verizonwireless.com/international for rates and coverage. Not available everywhere. Print page 77 Picture Messaging (Picture Messaging charges apply per your Calling Plan. Monthly plans are available. Higher rates apply for International Picture Messaging (when available). Please check verizonwireless.com/international for rates and coverage. Compatible device required. Not available everywhere.) Depending on your BlackBerry smartphone model, the camera feature might not be available. Take pictures that you can send to any Verizon Wireless number or virtually any email address, or to subscribers on other carriers. Snapping a photo and send as a picture message 1. In the applications list, click the Camera icon. 2. Click the trackpad. 3. Click the envelope icon. 4. Click MMS. Storing a picture on your BlackBerry smartphone 1. In the applications list, click the Camera icon. 2. Press the Menu key. 3. Click Options. If you have an optional microSD memory card inserted, you can change the Store Pictures field to automatically store your pictures on the memory card. Print page 78 Sending a picture message (MMS message) using a picture stored on your BlackBerry smartphone 1. In the applications list, click the Media icon. 2. Click the Pictures icon. 3. Click a category, if necessary. 4. Highlight a picture. 5. Press the Menu key. 6. Click Send or Share. 7. Click Send As MMS. TIP: As you create and send Picture Messages, add PIX Place and/or Online Album as one of your recipients and this will send and store that picture on PIX Place at picture.vzw.com. Remember, you can send to up to 10 recipients in one message for a single message charge. Video Messaging (Video Messaging charges apply per your Calling Plan. Monthly plans are available. Higher rates apply for International Video Messaging (when available). See verizonwireless.com/international for rates and coverage. Compatible device required. Not available everywhere.) Depending on your BlackBerry smartphone model, the camera feature might not be available. Record and send videos to virtually any wireless number or email address. Recording a video and sending it as a video message Verify that your video mode is set to MMS Mode. On the Home screen, click the Media icon. Click the Video Camera icon. Press the Menu key. Click Options. Change the Video Format field to MMS Mode. Press the Menu key and click Save. 1. In the applications list, click the Media icon. 2. Click the Video Camera icon. 3. Click the record icon. Print page 79 4. To pause recording, click the pause icon. 5. Click the envelope icon. 6. Click Send As MMS. Storing a video message on your BlackBerry smartphone Verify that your video mode is set to MMS Mode. On the Home screen, click the Media icon. Click the Video Camera icon. Press the Menu key. Click Options. Change the Video Format field to MMS Mode. Press the Menu key and click Save. 1. In the applications list, click the Media icon. 2. Click the Video Camera icon. 3. Click the record icon. 4. To pause recording, click the pause icon. 5. Click the folder icon. 6. Click Save. Sending a Video Message (MMS message) using a video stored on your BlackBerry smartphone 1. In the applications list, click the Media icon. 2. Click the Video Camera icon. 3. Click a category, if necessary. 4. Highlight a video. Print page 80 5. Press the Menu key. 6. Click Send As MMS. NOTE: Not available everywhere. Picture and Video Messaging charges apply per your Calling Plan. Monthly plans are available. Higher rates apply for International Video Messaging (when available). See product brochure for coverage information and complete terms and conditions. Compatible device required. Deleting a picture or video message 1. In the message list, highlight a picture or video message. 2. Press the Menu key. 3. Press Delete. Store pictures and videos to your online galleries from your computer From a computer, open your browser and enter the address picture.vzw.com to access PIX Place®. If you currently have a Vtext account, there is no need to register for PIX Place; just log in using your wireless number and password and an account will be set up automatically. At PIX Place, you can do any of the following from your PC: Register for a FREE Online Album account using My Verizon registration 1. Go to the Sign In section and click the Register link. 2. Enter your mobile number without spaces or dashes and click the continue button. 3. Enter your desired user name, valid email address and address details. Click the check box if you would like to receive Verizon Wireless email promotions. Read Print page 81 the Terms and Conditions and click the I accept the Terms and Conditions check box and click the Continue button. A temporary password will be sent as a free text message to your phone. 4. Enter your temporary password and desired new password in the appropriate fields. Select a security question and type in the answer in the appropriate field and click the Continue button. You will receive a free text message and email confirming your new account has been created. Upload pictures and videos to Online Album from your computer 1. Click on the Upload Media tab. 2. Click on the Browse for Media link. A pop-up window will open with a view of your computer’s folders. In the window, navigate to the folder on your computer that has your media. 3. Click, hold and drag up to 5 files from the window to upload them to the web page. 4. Click on the Upload button. The files will be uploaded to your PIX Place galleries. Compose and send a message from your online album 1. Click on the Send a Message tab, and under the section called Media Items You Want, click on the gray arrows found under Look Inside and View to see the galleries available. 2. The gallery contains media with different topics. Just click on the gray arrow to see subfolders. Print page 82 3. Click and drag the desired media from the middle pane and drop it into the right slide pane. The slide will expand with the selected media. Now you can add text and/or drag and drop sound into the slide. Repeat steps 3 and 4 for up to 9 slides per message. 4. Click the Preview & Send button at the bottom right corner. The left and center panes will be replaced with the Preview & Send pane. The slideshow message will play as it appears when the recipients receive it on their wireless devices. 5. Enter a Verizon Wireless number with no spaces, or enter valid email addresses, separated by commas. 6. Click the Send button. NOTE: Video media can only be sent as a one-slide message and only text can be added to a Video Message. Share a gallery with others 1. Navigate to the gallery you wish to share with others. 2. Roll your cursor over the gallery you wish to share. 3. Click on the Share Album menu item. 4. Enter up to 10 email addresses of the people you’d like to view this gallery. 5. Click the Share Album button. NOTE: The shared gallery is only accessible from a PC and can only be viewed by the recipient(s) you designate. Print page 83 Apply fun effects 1. Go to the gallery containing the picture you’d like to change and click on it. 2. Once the picture is in an expanded view, click on the Fun Effects link. 3. Click on the effect(s) of your choice. You can remove the effect(s) at any time. 4. When you’re satisfied with the enhanced picture, click on the Done button. Web Browsing Your new BlackBerry smartphone can put a world of information right at your fingertips. Visiting a web page 1. On the Home screen, click the Browser icon. 2. Perform one of the following actions: • If a web address field appears on the screen, type a web address. • If a web address field does not appear on the screen, press the Menu key. Click Go To. Type a web address. 3. Press the Enter key. Ending a browser session 1. In the browser, press the Menu key. 2. Click Close. Print page 84 VZ Navigator® Now you can find the address of a great restaurant or the nearest ATM. Check movie times. Discover the latest hot spots. And know exactly how to get where you’re going. VZ Navigator puts all the advanced features of the latest GPS devices and systems on your BlackBerry smartphone – at a fraction of the price. VZ Navigator provides: • Heads-up, voice-prompted, turn-by-turn directions with auto-rerouting if you miss a turn. • Local search of nearly 14 million points of interest in the U.S. • Detailed color maps that can be quickly panned and zoomed. • Gas-finder feature for finding recent gas prices in your area and getting directions to gas stations. • Weather updates for a location without knowing the zip code. • Optional rerouting based on current traffic conditions. With VZ Navigator, you’ll know exactly where you are, what’s around you and how to get there. NOTE: You must have VZ Navigator added to your account in order for GPS features to work. To sign up for service, contact a VZW Representative at 1-800-2-JOIN IN or dial *611 from your Verizon Wireless phone, visit a Verizon Wireless store or visit My Verizon. Download, subscription and airtime required for use; only available in National Enhanced Services Coverage Area; accuracy and completeness of information is not guaranteed; information about location of Blackberry smartphone will be used to deliver service. VZ Navigator is not available outside of the U.S. Print page 85 VZ Navigator® Global When walking or driving overseas, you’re at the mercy of language barriers, confusing or missing road signs, and different driving customs. VZ Navigator Global allows you to enjoy the benefits of VZ Navigator when you travel outside of the U.S. Get spoken turn-by-turn directions, search for local points of interest, and more, without the high cost of renting an international GPS device. For more information, visit verizonwireless.com/vznavigator. NOTE: You must have VZ Navigator/VZ Navigator Global added to your account in order for GPS features to work. To sign up for service, contact a VZW Representative at 1-800-2-JOIN IN or dial *611 from your Verizon Wireless phone, visit a Verizon Wireless store or visit My Verizon. Download, subscription and airtime required for use; Airtime and data usage for VZ Navigator on download only. Airtime and data usage for VZ Navigator Global always charged. Roaming and international rates may apply. VZ Navigator only available in National Enhanced Services Coverage Area; VZ Navigator Global is available in select countries (in English or Spanish) and does not support all functionality while traveling internationally; VZ Navigator Global is subject to other terms of use (including the Global Phone terms of use at b2b.vzw.com/international/Global_Phone/index.html); accuracy and completeness of information is not guaranteed; information about location of Blackberry smartphone will be used to deliver service. Getting started with Location-Based Services (LBS) Verizon Wireless values your privacy. Because of this, your wireless device is defaulted to only acquire your location when you dial 911. To use Location-Based Services, you must first enable location services on your wireless device: 1. In the applications list, click the Options icon. 2. Click Advanced Options. 3. Click GPS. 4. Set the GPS Services field to Location ON. NOTE: Even when your activation switch is set to Location On, your wireless device’s location is still protected. For your privacy, you must “opt out” of all LBS applications. No one will be able to access your location until you activate an LBS application. Print page 86 Your BlackBerry smartphone can determine its (and your) physical, geographical location (“Location Information”). Certain software applications are capable of accessing, collecting and using Location Information and disclosing the information to the application provider and other people. You should use caution and discretion when determining whether or not Location Information should be made available to them. To limit potential unauthorized access to your Location Information, BlackBerry smartphones (or devices) sold by Verizon Wireless are preset to “E911 ONLY” which will only allow authorized emergency response personnel to locate you if you dial 9-1-1 from your BlackBerry smartphone. By changing the setting on the smartphone to “Location ON” you are enabling third party access to Location Information through software, widgets or peripheral components you choose to download, add or attach to your wireless device. Verizon Wireless encourages you to check your wireless device periodically and only use software, widgets and peripheral components that are obtained from reliable sources. When you use your mobile browser or other services and applications, you authorize Verizon Wireless to collect, use and disclose your Location Information as appropriate to provide you with any location services that you enabled. Verizon Wireless does not retain Location Information longer than necessary to provide the services to you. We will not knowingly disclose your Location Information to third parties without your consent. You should carefully review the privacy policies of application providers and third parties who you allow access to your Location Information, and you should know that significant risks can be associated with disclosing your Location Information to others. Print page 87 V CAST verizonwireless.com/vcast V CAST brings the world of entertainment to your wireless device with high-quality streaming video, 3-D games, the latest music and much more. Visit verizonwireless.com/vcast to view all of the applications available for your wireless device. V CAST Music with Rhapsody® (Subscription, Wireless and PC Downloads) V CAST Music with Rhapsody is a digital music service that lets you listen to millions of songs from thousands of artists. Discover new and old favorites in an extensive music catalog. Download V CAST Music with Rhapsody to sync tracks, albums and playlists to your new compatible phone, while managing your existing PC music library all in one place. NOTE: Requires one-time software download to Windows Vista or XP computers only; software available at verizonwireless.com/music. Subscription music will remain active on your BlackBerry smartphone by maintaining your subscription and syncing your device at least once a month. Purchasing songs on your Blackberry smartphone (Per-song charges apply.) When you purchase music from your Blackberry smartphone, you also get a second copy that can be downloaded to your computer from the V CAST Music with Rhapsody software. Print page 88 Downloading music to your computer 1. Open V CAST Music with Rhapsody. Don’t have V CAST Music with Rhapsody? Download it for free at verizonwireless.com/music. 2. Log in. 3. For each V CAST Music track you’ve downloaded to your phone, you can download a copy to your computer at no additional charge. Song tracks available for download will pop up upon login completion. 4. Check the boxes of songs you wish to download. 5. Select Download Tracks. 6. To play the song, you can find it by selecting the My Library tab. NOTE: V CAST Music with Rhapsody will work with Windows Vista or XP. Not available for Mac or Linux. Playing songs on your BlackBerry smartphone 1. In the applications list, click the Media icon. 2. Click the Music icon. 3. If necessary, click a category. 4. Click a song. Synchronizing your music from your computer to your BlackBerry smartphone This option allows you to transfer music files from your computer. In order to use this option, you must install V CAST Music with Rhapsody on your computer. 1. Open V CAST Music with Rhapsody. Don’t have V CAST Music with Rhapsody? Download it for free at verizonwireless.com/music. Print page 89 2. Plug in the USB cable (purchased separately) to your phone and connect it to a USB port on your computer. 3. From the main screen on your phone, the Snyc Music V CAST Mobile Phone display appears. Your phone should display the message: Connected. 4. Drag and drop the song(s) you want to sync from My Library to your V CAST mobile phone, listed under the Sources tab. Once synchronization is complete, press the End/Power key and disconnect the USB cable (purchased separately). NOTE: A compatible USB cable (sold separately) is required for syncing. Creating a standard playlist on your BlackBerry smartphone 1. In the applications list, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click New Playlist. 5. Click Standard Playlist. 6. Type a name for the playlist. 7. Press the Menu key. 8. Click Add Songs. 9. Click a song. 10. To add more songs, repeat steps 6 to 8. Print page 90 11. Press the Menu key. 12. Click Save. Editing a standard playlist on your BlackBerry smartphone 1. In the applications list, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click a standard playlist. 5. Perform any of the following actions: • To add a song, press the Menu key. Click Add Songs. Click a song. • To change the order of songs, highlight a song. Press the Menu key. Click Move. • To delete a song, highlight a song. Press the Menu key. Click Delete. 6. Press the Menu key. 7. Click Save. Deleting songs from your BlackBerry smartphone 1. In the applications list, click the Media icon. 2. Click the Music icon. Print page 91 3. Click a category. 4. Highlight a song. 5. Press the Menu key. 6. Click Delete. NOTE: If you erase music you’ve previously purchased, you can simply re-sync with your PC to add the song back to your wireless device’s music library. V CAST wireless device and additional charges required for V CAST service. 3-D games for additional download fee. V CAST Music not available on all V CAST wireless devices. Per-song charges apply for music downloads. Always download legally. All brand and product names not owned by Verizon Wireless are the property of their respective owners. If you have any questions about using V CAST Music service on your specific wireless device, visit verizonwireless.com/data. VCAST Video On Demand Catch full seasons of your favorite TV shows, concerts and live sports events from anywhere in the V CAST Coverage Area. Verizon Wireless has more than 100 channels, with additional shows added every day in on-demand, full-length episodes. Print page 92 OPTIONAL SERVICES • Safety and Protection • Equipment Protection • Voice Services • International Services • Other Products and Services Print page 93 Work wirelessly. Protect your wireless device against damage or, even more importantly, protect yourself on the road. You can find it all in Verizon Wireless plan enhancements. Call 1-800-922-0204 or speak to your Verizon Wireless Sales Representative to find out more. Or just visit verizonwireless.com. Safety and Protection Roadside Assistance Roadside Assistance can provide you with emergency roadside services anywhere in the U.S. and Canada, 24 hours a day, 365 days a year. You may sign up for this feature on My Verizon or by calling Verizon Wireless directly. Equipment Protection Receive total protection for your wireless device and limited accessories. If your wireless device is lost, stolen, damaged or malfunctioning – you’re covered. Just choose a service plan that’s right for you (must be added within 30 days of activation or upgrade): • Total Equipment Coverage • Asurion Wireless Phone Protection • Extended Warranty NOTE: Insurance offered by third-party providers. Print page 94 Voice Services Enhanced Voice Mail Turn your wireless device into your office assistant. Forward your calls, store more messages or even receive faxes for printing. International Services International Long Distance You can call over 190 destinations from the U.S. with your Verizon Wireless phone. Simply add I-DIAL to your account and for reduced rates, select our International Long Distance Value Plan or for occasional international calls, use our Per-Minute Rates. International Text Messaging You can text message non-U.S. numbers of participating carriers with no additional setup required. These text messages do not count against your text messaging monthly bundled allowances. International Roaming Traveling outside of the U.S.? With your Verizon Wireless BlackBerry smartphone you can stay connected in over 40 destinations including Canada, Mexico, China, Israel, Brazil and Jamaica. Dial *611 from your Verizon Wireless phone or call 1-800-922-0204 and speak with a Verizon Wireless representative to enable Print page 95 International Roaming. A full list of destinations and rates can be found at verizonwireless.com/internationalroam. Global Travel Program Available in over 215 voice destinations, and over 175 GlobalEmail and GlobalAccess destinations, this is the perfect short-term solution for the occasional or infrequent global traveler who needs to stay in touch when traveling internationally to GSM locations. This program is ideal when your travel duration is less than 21 days. There is no rental fee or security deposit, and all charges will be applied to your current Verizon Wireless Bill. For more information on the Global Travel Program, visit verizonwiress.com/globaltravel. To place an order, contact our Global Services Activation Specialists at 1-800-711-8300. For up-to-date information on destinations and rates, please visit verizonwireless.com/vzglobal and select International Long Distance, International Text Messaging, International Roaming, or Occasional Global Traveler to see additional details on what services and programs are available with your Verizon Wireless device. Other Products and Services Whether it’s business or personal, Verizon Wireless offers a variety of wireless solutions for your notebooks, Personal Digital Assistants (PDAs) and/or smartphones. Print page 96 Office Message Alert When a voice mail is left on your office phone’s voice mail, a Text Alert is sent to your wireless device. Mobile Broadband A PC Card, ExpressCard or USB Modem that allows you to download files, open email attachments, access office data and applications, and browse the Internet. Print page 97 MORE INFORMATION Print page 98 For more information about using your BlackBerry® smartphone safely, refer to the Safety and Product Information booklet that is included on the BlackBerry® User Tools CD. How wireless works Your wireless service is different from your home or business phone service. On a wireless device, you must press the Send button to alert the network to connect your call. Unlike the calls you make on a home or business phone, wireless communications travel over the air and can react to the environment. Rain, snow, fog, falling leaves, water, mountains, canyons and even buildings may affect service. All wireless service is subject to “dead zones,” or no-coverage areas. Verizon Wireless network technology Verizon Wireless offers CDMA (Code Division Multiple Access) digital network technology to most of its customers. CDMA digital technology offers many benefits compared to analog, such as less static, enhanced voice clarity, increased privacy and longer battery life. A CDMA digital phone is necessary to subscribe to our digital service. Verizon Wireless only sells digital wireless devices that are E911 compatible and either all-digital or tri-mode, which means you may use analog or CDMA digital services on different frequencies. Print page 99 Worry Free Guarantee® Subject to the Customer Agreement and Calling Plan. Please read and understand them before activating. Verizon Wireless calling areas, rates, coverage, agreements, provisions, business practices, procedures and policies are subject to change as specified in the Customer Agreement. Our liability is significantly limited. Certain conditions and restrictions apply. For complete details on the Worry Free Guarantee, visit verizonwireless.com. Best network claim based on our reliability studies. See verizonwireless.com/bestnetwork for details. Security deposit You may have been asked to leave a security deposit at the time you activated your wireless service. You are eligible to receive your security deposit back at the end of 1 year of uninterrupted service, or upon termination of your contract. You will automatically be refunded your deposit after 1 year, including interest, provided that you have kept your account in “good standing” (this means that you paid your bill continuously for one year in a timely manner). This refund may take up to 3 billing cycles to be processed. Should you be disconnected at any time during the first year for lack of payment, you forfeit any interest accrued during that time frame. If you terminate your service, but have not paid your final bill, the deposit will be applied to your account, and you will receive any remaining funds. If your service is terminated after the initial 30-day Worry Free Guarantee period but before the end of your minimum term, your deposit will be applied against any applicable early termination fee in addition to any outstanding balance before a check is processed. Print page 100 Federal Communications Commission (FCC) rules and regulations The FCC requires that wireless devices be operated in accordance with FCC rules and regulations and under supervision of the licensee. Severe punishment can result from failure to comply with the following regulations: • No person shall knowingly utter or transmit any false or fraudulent signal or distress communication. • No person shall wilfully or maliciously interfere with, or cause interference to, any radio communication or signal. • It is unlawful to “listen in” on conversations intended for others or to divulge any information thereby obtained. • No person shall utter any obscene, indecent or profane language by means of radio communication. National Do Not Call Registry Protect yourself from unwanted calls with the National Do Not Call Registry Program. • FCC regulations prohibit telemarketers from using automated dialers to call wireless numbers. • Personal wireless device users can add their wireless numbers to the National Do Not Call Registry. • The federal government does not maintain a national wireless device registry. Print page 101 You can register by either of the following methods: 1. By wireless device: 1-888-382-1222 from the number you wish to register. 2. Online at: www.donotcall.gov. Your registration becomes effective within 31 days of signing up and is active for five years. There is no cutoff date or deadline for registering. Radio Frequency Emissions Your wireless device, which contains a radio transmitter and receiver, emits radio frequency energy during use. The following consumer information addresses commonly asked questions about the health effects of wireless devices. Are wireless devices safe? Scientific research on the subject of wireless devices and radio frequency (“RF”) energy has been conducted worldwide for many years, and continues. In the United States, the Food and Drug Administration (“FDA”) and the Federal Communications Commission (“FCC”) set policies and procedures for wireless devices. The FDA issued a web site publication on health issues related to cell phone usage where it states, “The scientific community at large… believes that the weight of scientific evidence does not show an association between exposure to radio frequency (RF) from cell phones and adverse health outcomes. Still the scientific community does recommend conducting additional research to address gaps in knowledge. That research is being conducted around the world and the FDA continues to monitor developments in this field.” You can access the FDA web Print page 102 site at http://www.fda.gov (Under “c” in the subject index, select Cell Phones then Research.) You can also contact the FDA toll-free at 888-463-6332 or 888-INFO-FDA. The FCC issued its own website publication stating that “[t]here is no scientific evidence that proves that wireless telephone usage can lead to cancer or other problems, including headaches, dizziness or memory loss.” This publication is available at http://www.fda.gov/cbg/cellular.html or through the FCC at 888-225-5322 or 888-CALL-FCC. The National Cancer Institute (NCI) states that concerns about the potential health effects of using cellular phones – “and specifically the suggestion that using a cell phone may increase a person’s risk of developing brain cancer – are not supported by a growing body of research on the subject.” You can access NCI’s review of the research at http://www.cancer.gov/ncicancerbulletin/NCI_Cancer_Bulletin_092308/page7. What does Specific Absorption Rate (SAR) mean? In 1996, the FCC, working with the FDA, the U.S. Environmental Protection Agency (EPA) and other agencies, established RF exposure safety guidelines for wireless devices in the U.S. Before a wireless device model is available for sale to the public, it must be tested by the manufacturer and certified to the FCC that it does not exceed limits established by the FCC. One of these limits is expressed as a Specific Absorption Rate, or “SAR.” SAR is a measure of the rate of absorption of RF energy in the body. Tests for SAR are conducted with the wireless device transmitting at its highest power level in all tested frequency bands. Since 1996, the FCC has required that the SAR of handheld wireless devices not exceed 1.6 watts per kilogram, averaged over Print page 103 one gram of tissue. Although the SAR is determined at the highest power level, the actual SAR value of a wireless device while operating can be less than the reported SAR value. This is because the SAR value may vary from call to call, depending on factors such as proximity to a cell site, the proximity of the wireless device to the body while in use, and the use of hands-free devices. For more information about SARs, see the FCC’s OET Bulletins 56 and 65 at www.fcc.gov/Bureaus/Engineering_Technology/Documents/bulletins and www.fcc.gov/oet/ea. You may also wish to contact the manufacturer of your wireless device. Can I minimize my RF exposure? If you are concerned about RF, there are several simple steps you can take to minimize your RF exposure. You can, of course, reduce your talk time. You can place more distance between your body and the source of the RF, as the exposure level drops off dramatically with distance. The FDA/FCC web site states that “[h]ands-free kits can be used with wireless devices for convenience and comfort. These systems reduce absorption of RF energy in the head because the phone, which is a source of the RF emissions, will not be placed against the head. On the other hand, if the phone is mounted against the waist or other part of the body during use, then that part of the body will absorb more RF energy. Wireless phones marketed in the U.S. are required to meet safety requirements regardless of whether they are used against the head or against the body. Either configuration should result in compliance with the safety limit.” Print page 104 Also, if you use your wireless device while in a car, you can use a wireless device with an antenna on the outside of the vehicle. You should also read and follow your wireless device manufacturer’s instructions for the safe operation of your wireless device. Do wireless devices pose any special risks to children? The FDA website states that “[t]he scientific evidence does not show a danger to any users of cell phones from RF exposure, including children and teenagers.” The FDA website further states that “[s]ome groups sponsored by other national governments have advised that children be discouraged from using cell phones at all. For example, the Stewart Report from the United Kingdom [“UK”] made such a recommendation in December 2000. In this report a group of independent experts noted that no evidence exists that using a cell phone causes brain tumors or other ill effects. [The UK’s] recommendation to limit cell phone use by children was strictly precautionary; it was not based on scientific evidence that any health hazard exists.” A copy of the UK’s leaflet is available at http://www.dh.gov.uk (search “mobile”), or you can write to: NRPB, Chilton, Didcot, Oxon OX11 0RQ, United Kingdom. Copies of the UK’s annual reports on mobile phones and RF are available online at http://www.iegmp.org.uk and http://www.hpa.org.uk/ radiation/(search “mobile”). Parents who wish to reduce their children’s RF exposure may choose to restrict their children’s wireless device use. Where can I obtain further information about RF emissions? For further information, see the following additional resources (websites current as of April 2005). Print page 105 U.S. Food and Drug Administration FDA Consumer Magazine, November–December 2000 http://www.fda.gov (Under “c” in the subject index, select Cell Phones then Research.) American National Standards Institute 1819 L Street NW, Suite 600 Washington, D.C. 20036 Telephone: 1-202-293-8020 www.ansi.org Implantable Medical Devices A minimum separation of six (6) inches should be maintained between a wireless phone and an implantable medical device, such as a pacemaker or implantable cardioverter defibrillator, to avoid potential interference with the device. Persons who have such devices: • Should ALWAYS keep the wireless phone more than six (6) inches from their implantable medical device when the wireless phone is turned ON. • Should not carry the wireless phone in a breast pocket. • Should use the ear opposite the implantable medical device to minimize the potential for interference. • Should turn the wireless phone OFF immediately if there is any reason to suspect that interference is taking place. Print page 106 • Should read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your wireless phone with such a device, consult your health care provider. For additional information, see www.fda.gov/cellphones/. Caution: Avoid potential hearing loss Prolonged exposure to loud sounds (including music) is the most common cause of preventable hearing loss. Some scientific research suggests that using portable audio devices, such as portable music players and cellular telephones, at high volume settings for long durations, may lead to permanent noise-induced hearing loss. This includes the use of headphones (including headsets, earbuds, and Bluetooth® or other wireless devices). Exposure to very loud sound has also been associated in some studies with tinnitus (a ringing in the ear), hypersensitivity to sound and distorted hearing. Individual susceptibility to noise-induced hearing loss and other potential hearing problems varies. The amount of sound produced by a portable audio device varies depending on the nature of the sound, the device, the device settings, and the headphones. You should follow some commonsense recommendations when using any portable audio device: • Set the volume in a quiet environment and select the lowest volume at which you can hear adequately. Print page 107 • When using headphones, turn the volume down if you cannot hear the people speaking near you or if the person sitting next to you can hear what you are listening to. • Do not turn the volume up to block out noisy surroundings. If you choose to listen to your portable device in a noisy environment, use noise-cancelling headphones to block out background environmental noise. • Limit the amount of time you listen. As the volume increases, less time is required before your hearing could be affected. • Avoid using headphones after exposure to extremely loud noises, such as rock concerts, that might cause temporary hearing loss. Temporary hearing loss might cause unsafe volumes to sound normal. • Do not listen at any volume that causes you discomfort. If you experience ringing in your ears, hear muffled speech or experience any temporary hearing difficulty after listening to your portable audio device, discontinue use, and consult your doctor. You can obtain additional information on this subject from the following sources: American Academy of Audiology 11730 Plaza American Drive, Suite 300 Reston, VA 20190 Telephone: (800) 222-2336 Email: info@audiology.org Internet: www.audiology.org Print page 108 National Institute on Deafness and Other Communication Disorders National Institutes of Health 31 Center Drive, MSC 2320 Bethesda, MD USA 20892-2320 Telephone: (301) 496-7243 Email: nidcdinfo@nih.gov Internet: www.nidcd.nih.gov/health/hearing National Institute for Occupational Safety and Health Hubert H. Humphrey Bldg. 200 Independence Ave. SW Washington, DC 20201 Telephone: 1-800-CDC-INFO (1-800-232-4636) Internet: www.cdc.gov/niosh/topics/noise/default.html Drive responsibly When behind the wheel, safe driving is your responsibility and it should always be your first priority. Scientific research on the subject of wireless phone use and driving has been conducted worldwide for several years. According to the National Highway Traffic Safety Administration (NHTSA), the available research indicates that using a wireless phone while driving degrades a driver’s performance, whether it is a hands-free or hand-held wireless phone. NHTSA advises that the “safest course of action is to refrain from using a cell phone while driving.” NHTSA’s policy on “Cell Phone Use Print page 109 While Driving,” as well as Frequently Asked Questions on the subject, are available at www.nhtsa.gov (click on “Traffic Safety” then on “Drowsy and Distracted Driving”). For your well-being, and the well-being of those around you, you should consider turning your phone off and allowing calls to go to Voice Mail while you are driving. If you choose to use your wireless phone while driving, several jurisdictions have adopted “hands-free” and other restrictions on the use of wireless devices while driving. It is your responsibility to know and to comply with the law in your area. Import/Export/Re-export/Use restrictions Notice is hereby provided to you that the BlackBerry smartphone accompanying this notice contains cryptography and other technologies which may be subject to restrictions and/or applicable laws governing its use, importation, exportation and/or re-exportation under the laws and regulations of the United States and/or other (sub-national and/or supranational) government authorities with authority over the country(ies) and/or territory(ies) from which the BlackBerry smartphone is being exported or to which the BlackBerry smartphone is being imported or in which the BlackBerry is being used (collectively, the “Government Authority(ies)”) (“Applicable Export Regulations”). 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Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with Verizon/RIM. The terms of use of any Verizon/RIM product or service are set out in a separate license or other agreement with Verizon/RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY VERIZON/RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Print pages 113-115 Notes